Chatbot glossary

AI Agent

Definition, How Agents Differ from Chatbots, and Examples

AI Agent vs Chatbot

Key Differences and When to Use Which

Chatbot Conversion Rate

Definition, Formula, and Benchmarks

Chatbot Deflection Rate

Definition, How to Measure It, and Benchmarks

Chatbot Deflection vs Containment

What's the Difference and Why It Matters

Chatbot Personality

Definition, How to Design It

Chatbot Quick Reply

Definition, UX Patterns, and Best Practices

Chatbot Training

Definition, How It Works, and Best Practices

Conversation Design

Definition, Discipline, and Best Practices

Conversational AI

Definition, Components, and Use Cases

Customer Service Chatbot

Definition, Best Practices, and Examples

Entity Extraction

Definition, How It Works in Chatbots

Fallback Intent

Definition, Purpose, and Best Practices

Human Handoff

Definition, Best Practices, and Examples

Intent Recognition

Definition, How It Works, and Chatbot Examples

Large Language Model (LLM)

Definition, How LLMs Work, and Examples

Lead Generation Chatbot

Definition, How They Capture Leads, Examples

Live Chat

Definition, How It Differs from Chatbots, and Best Practices

Model Context Protocol (MCP)

Definition, How It Works, and Why It Matters

Natural Language Processing (NLP)

Definition, How It Works, and Applications

Natural Language Understanding (NLU)

Definition and How It Powers Chatbots

Retrieval-Augmented Generation (RAG)

Definition, How It Works, and Examples

System Prompt

Definition, How It Shapes LLM Behavior, and Examples

Utterance

Definition and Role in Chatbot Training

Webhook

Definition, How Webhooks Work, and Examples

What is a Chatbot? Definition, Types, and Use Cases

WhatsApp Business API

Definition, How It Works, and Pricing